Hopefully, this course has given you more information about conflict and how to effectively deal with it. The next time you find yourself in a conflict or growing in frustration with another person ask yourself the following:

• At what stage are you in this conflict? 
• What are some of the potential root causes? 
• What is my preferred conflict resolution style?
• What do I suspect is the preferred style of the other person? 
• What is my goal/ideal outcomes? 
• What are my interests? 
• What approach could I take to resolve this considering the relationship is my priority?