6. Reflection and Next Steps

Final Reflection and Next Steps

Summary and Reflection Video (1:25)

Hopefully, this course has given you more information about conflict and how to effectively deal with it. The next time you find yourself in a conflict or growing in frustration with another person ask yourself the following:

  • At what stage are you in this conflict? 
  • What are some of the potential root causes? 
  • What is my preferred conflict resolution style?
  • What do I suspect is the preferred style of the other person? 
  • What is my goal/ideal outcomes? 
  • What are my interests? 
  • What approach could I take to resolve this considering the relationship is my priority?

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