1. Introduction

Introduction

This course on feedback and evaluation is part of a toolkit designed to provide you with a complete set of tools and supporting resources to effectively and impactfully support and manage the performance of your individual team members. This training will provide you with context and a model that you can use to work feedback and evaluation into your existing programming. While designed with instructors in mind, it can easily be leveraged for other roles as well. The resources that will be introduced in this toolkit have been created with flexibility in mind. Although they have been built to stand on their own as a complete feedback and evaluation system, the individual tools themselves can be easily adapted to fit or support any existing feedback & evaluation practices that currently exist within your workplace. We encourage you to take what you need from this course and adapt and modify the tools and resources in a way that will best suit the needs of your organization.

Learning Goals

Future Skills

When implemented as intended, these tools serve to ensure consistency in feedback and evaluation practices, but also support both you as program directors, and your instructors in being intentional about future skill development throughout their employment. Understanding that you have many priorities to manage, we know that you are looking for ways to make your role easier rather than adding any additional burden. With this in mind, we have intentionally kept the tools uncomplicated and easy to use. Beyond that, we are proposing that the entire performance enhancement framework be driven by the instructors- as they are the key players in their own development and research shows that employees who drive their own development are far more engaged than those who take a less active approach.

By implementing the tools and applying the learning from this course, you will be able to support your instructors in building the following future skills, with a few particularly relevant skills highlighted:

Problem Solving
Critical Thinking & Analysis
Initiative
Commitment
Teamwork & Collaboration
Communication
Leadership
Social Intelligence
Adaptability & Flexibility
Innovation & Creativity
Ability & Eagerness to Learn
Self-Awareness
Building Networks

In particular, when implemented effectively, feedback & evaluation models will play a key role in building instructor’s communication skills through their one-on-one interactions with you as a leader, and in soliciting feedback from others. This framework will enhance their ability & eagerness to learn by encouraging them to take responsibility for their commitments, actions and their own personal development and by encouraging them to reflect and act upon barriers to personal achievement. Finally, this program will help instructors build self-awareness through the identification and recognition of their personal strengths and opportunities as identified by themselves and others through various feedback mechanisms. The program will support the instructors through intentional modification of their own behaviours or approaches to situations based on feedback received.

Your Feedback and Evaluation Toolkit

In addition to the course content, this course features a toolkit. These tools can be found in section 9. Complete Toolkit. Your toolkit includes

Performance and Development Review & Planning Form

● Used at the beginning, middle, and end of the term to help plan, review & evaluate performance

Instructor Feedback Guide

● Provides guidelines and suggestions to help you navigate the various feedback mechanisms including: the process of collecting multi-source feedback, what to expect from 1:1’s, and how to complete a self-review

Multi-Source Feedback Form

● Simple tool used to collect feedback from those with whom you interact regularly as part of your role